Privacy notice

How Energy & Utility Group Ltd, trading as Meterclear, collects, uses and protects personal information when you use this website, call or email us, or become a customer.

Effective date: 29 October 2026

The short version

We use your details to answer your enquiry, check the letter or bill you send us, and get you quotes.
We delete letters and bills you send us after 90 days.
We never pass your details to a supplier without your written authority.
We don’t sell your information.
Analytics and advertising cookies only run if you allow them.

The rest of this notice gives the detail.

Who we are

Meterclear is a trading name of Energy & Utility Group Ltd, registered in England and Wales, company number 14609377, registered office Office 9 & 10, 18 Clocktower Park, New Hall, Liverpool, England, L10 1LD. We are the data controller for the information described here, registered with the Information Commissioner’s Office under ZB504234. That registration was made under our former name, Eco4 Hub Ltd.

We follow the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations. We are not required to appoint a Data Protection Officer, so questions about your data go to us using the details on this page.

What we collect, why, and for how long

Information	Why we use it	Legal basis	How long we keep it
Your contact detailsName, business name, email, phone, and anything you tell us in a form, email or call.	To reply to you, arrange a review, and give you the advice and quotes you asked for.	Legitimate interests (responding to a business enquiry), and taking steps you’ve asked for before a contract.	24 months after we last spoke, if you don’t become a customer.
Letters and bills you send usThese usually show your address, meter numbers (MPAN or MPRN), account numbers, prices and usage.	Only to check them and find you a better price.	Legitimate interests, and taking steps you’ve asked for before a contract.	Deleted 90 days after you send them.
Customer recordsSites, meters, contracts, quotes, our fee, letters of authority, and notes of calls and emails.	To arrange and manage your contracts, check your bills, and contact you before each renewal.	Performing our contract with you, and keeping records the law requires.	While you’re a customer, then 6 years.
Complaint recordsWhat you told us, what we did, and the outcome.	To handle your complaint and respond to the Energy Ombudsman if you refer it.	Legal obligation, and legitimate interests (resolving complaints and improving our service).	6 years after the complaint is closed.
Support needsFor example a health condition or disability you tell us about so we can communicate in a way that works for you.	Only to give you that support.	Your explicit consent, which you can withdraw at any time.	As long as you need the support, then deleted.
How you found and used our sitePages viewed, device and browser, rough location from your IP address, and the ad you clicked (ad group and click ID).	To see which ads bring enquiries, and improve the site.	Your consent, through the cookie bar. The ad details sent with an enquiry: legitimate interests.	Google Analytics: 14 months. Google Ads cookies: 90 days. Ad details sent with an enquiry: as for your contact details.

When the time is up, we delete the information or anonymise it so it can’t identify you. We don’t ask for health or other special category information, apart from support needs you choose to tell us about.

Where it comes from

From you: our forms, calls, emails, and the documents you send us.
From your energy or water supplier, or the network operator, with your written authority: contract details, meter details and usage.
From public sources such as Companies House, to check business details.
From this website and Google, if you allow cookies.

Energy and water suppliers, only with your written authority (a letter of authority), to get quotes or arrange a contract. They are separate controllers with their own privacy notices, and may run a credit check before confirming a price.
Companies that provide services to us and only use your information on our instructions, under contract: Web3Forms, which receives the forms and attachments sent from our landing pages and delivers them to our inbox; our email and IT providers; our website host; and Google, for Analytics and Ads, only if you allow cookies.
The Energy Ombudsman, if you refer a complaint to them.
Professional advisers, regulators, the police or courts, where the law requires it, or to establish or defend our legal rights.
A buyer of our business, if we sell it, who would have to treat your information in line with this notice.

We don’t sell your information. If you follow a link to another website, its own privacy notice applies.

Information sent outside the UK

Some of our service providers, including Google and Web3Forms, may process information outside the UK. Where they do, the transfer has to be covered by UK adequacy regulations or by the ICO’s International Data Transfer Agreement or Addendum. Ask us if you’d like details.

Cookies

Cookies are small files a website stores on your device. Our analytics and advertising tools only run on our ad landing pages, and only store cookies if you choose “Allow” in the cookie bar. “No thanks” is just as easy.

Name	What it’s for	How long	When
`mc-consent`	Remembers your choice in the cookie bar. Stored in your browser, not sent to anyone.	Until you clear it	Always
`_ga, _ga_*`	Google Analytics: counts visits and shows how people use the page.	Up to 2 years	Only if you allow
`_gcl_au, _gcl_aw`	Google Ads: links a click on one of our ads to an enquiry.	90 days	Only if you allow

If you choose “No thanks”, Google may still receive basic signals that don’t use cookies, such as that a page was viewed or a form was sent, so we can count our ads’ results in total. Nothing is stored on your device.

Changed your mind?

This turns analytics and advertising cookies off on this device and removes the ones already set. You can also block cookies in your browser settings.

How we protect it

This website uses an encrypted (HTTPS) connection. Only people at Meterclear who need your information to help you can see it, and our service providers are bound by contracts to keep it secure and use it only for us. No system is completely secure. If a breach puts your rights at risk, we’ll tell you, and the ICO, as the law requires.

Your rights

Access: Ask for a copy of the information we hold about you.
Correction: Ask us to correct anything that’s wrong or incomplete.
Erasure: Ask us to delete your information, unless we have to keep it, for example for a contract or complaint record.
Restriction: Ask us to stop using your information while a question about it is sorted out.
Objection: Object to us using your information on the basis of legitimate interests. You can always object to marketing, and we’ll stop.
Portability: Ask for information you gave us in a format you can take elsewhere.
Withdraw consent: Where we rely on your consent, withdraw it at any time. This doesn’t affect what we did before.
Automated decisions: We don’t make decisions about you by automated means alone.

To use any of these rights, contact us using the details on this page. It’s free, and we’ll reply within one month. We may need to check who you are first.

Marketing

If we send you marketing emails or texts, every one gives you a way to stop: click “unsubscribe” at the bottom of the email, or reply STOP to the text. Reminders about your own contract’s renewal aren’t marketing, and we’ll keep sending those while you’re a customer.

Children

Our services are for businesses. We don’t knowingly collect information about children under 16, and we’ll delete it if we find we have.

Complaints about how we use your data

Please tell us first, so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office at any time.

Information Commissioner’s Office

Website: ico.org.uk/make-a-complaint
Phone: 0303 123 1113
Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this notice

We update this notice when the law or the way we work changes, and change the effective date at the top. If a change affects how we use your information as a customer, we’ll tell you.